THE INFORMATION CONTAINED ON THESE PAGES IS PRESENTED BY US TO THE PUBLIC FOR GENERAL INFORMATIONAL PURPOSES ONLY. WHILE WE STRIVE FOR ACCURATE AND UP-TO-DATE INFORMATION ON OUR WEBSITE AND WHILE THE SITE IS REGULARLY MAINTAINED, WE CANNOT GUARANTEE THE ABSOLUTE ACCURACY OF INFORMATION AT A SPECIFIC POINT IN TIME. IF ANY INFORMATION YOU ARE USING REQUIRES AN ABSOLUTE ASSURANCE FOR ANY REASON AS TO ITS ACCURACY PLEASE CONTACT US.

Terms & Conditions

Arrival/Departure

Check-in time is from 2pm. Guests who arrive earlier may store their luggage until designated room is ready. We allow guests to arrive earlier and can store any luggage until the room is ready. Check-out time is prior to 10am – later departure times can be arranged but are subject to availability. Day-use charges or an additional night’s fee may apply.

Cancellations

Our standard and flexible cancellation policy requires reservation cancellations or changes to be advised to us by 2pm AEST, one day prior to arrival for all bookings made through this site. Any cancellations thereafter will incur a charge of the first nights’ accommodation cost.

Our non-refundable reservations cannot be cancelled or modified once the booking is made. Any cancellations will incur full charge of the accommodation cost.

Some prepaid rates, discounted rates, high demand and special event periods may incur an alternative cancellation policy. The cancellation policy will be communicated during the reservation process and is also supplied in the confirmation email.

No show policy

Failure to arrive on the date specified will result in the cancellation of your booking and will incur a charge equal to the first nights’ accommodation cost.

Credit card authorization

28 Hotel pre-authorities all credit cards on check-in to check for validity and sufficiency of funds. Pre-authorized amounts are held as security for your reservation and may be utilized by the hotel for any applicable charges, including cancellation and no show fees. In addition to the cost of the room, a $100AUD security deposit is required upon check-in this is set aside by the credit card company and may affect the available funds balance or spending limit. In the instance where a valid credit card cannot be provided, we will require the deposit to be in cash for $500AUD per night.

Incidentals policy

A valid credit card must be presented upon check-in and will be authorised to cover additional room and tax, plus $100 a night for incidentals.

Credit card surcharge

A surcharge of 1.4% applies when making any payments with Visa & Mastercard, 1.85% for American express & Diners credit cards and 1.0% for Alipay & Weechat Pay.

Minimum length of stay

A minimum length of stay may apply during high demand or special event periods, as determined by 28 Hotel. If you reserve a room over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and will result in the forfeiting of any pre-payments.

Pets 

28 Hotel has a no pet policy.

Photo identification

Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in. This is required in order to verify your identity for hotel security purposes and to protect the credit cardholder. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card fraud.  As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness.

Rates

The rates quoted are based on your period of stay. Rates are subject to change daily as a result of changes in your arrival and/ or your departure dates. Rates quoted are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST).

Smoking policy

28 Hotel is 100% smoke free. Failure to comply will result in a penalty charge of $550.00.

New Year’s Eve

When staying over the New Years period, full prepayment is required the time the booking is made to secure the reservation, all deposits are non-refundable.

Advanced purchases and pre-paid rates

Advance purchases and prepaid rates are charged at the time the booking is made. Advance purchase and pre-paid rate bookings are non-refundable and cannot be cancelled. There will be no refunds available for advance purchase and pre-paid bookings for guests who elect to cancel their booking. Changes and modifications by guests are also not permitted in the case of advance purchase and pre-paid rate bookings.

Additional person charges

Maximum occupancy is defined by room type. Nightly fees may be applicable when an additional person occupies the room, if permitted with the room type

Infants & children are complementary. Guests are considered infants from 0 to 1 years old. Children age range is 2 to 12 years old. A baby cot is complimentary. A roll away bed is $40 per night.

Party Policy 

28 Hotel has a no party policy.  Failure to comply will result in penalty charges or eviction at the discretion of Management.

Damages 

Every registered guest is personally liable for all charges and remains liable for all damages to the room or property therein, or any discrepancies during their stay, due to actions of themselves or their guests. The cost to replace a missing or damaged iPad is $550. The cost to replace a missing or damaged iPad dock is $150.00. In the event of foregoing, the registered guests gives 28 Hotel the authority to charge the registered guest’s credit card for any losses incurred by 28 Hotel.

T: +61 2 9102 2828
28 Regent Street
Chippendale, NSW 2008
E: bookings@28hotel.com.au

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